Read this before you tap the sign-up button, or when a registration has stopped partway through.
Katsubet Casino route
Each step below comes once, in the order the registration asks for it.
Use the sign-up button on the Katsubet Casino site to start. Once the form opens, choose Australia as your country and Australian dollars as currency before going further.
Your login is the email address you register with, paired with the password you set. Confirm that address through the message sent to it, and keep both login details somewhere safe.
Name, date of birth and address must match your identity document exactly, spelling included. Accepting the terms and confirming 18+ is the last part of the form.
Know before you register
Read this before you start, to see whether your age, residence and existing accounts fit.
| Condition | What applies here |
|---|---|
| Minimum age | Must be 18+ |
| Where you live | Residents of Australia |
| Accounts per person | Single account, duplicates closed |
| Personal details | Exactly as on your identity document |
| Account currency | A$ (Australian dollars) |
| First deposit | From A$19 |
Stuck at sign-up
Live chat and phone run daily from 9:00 to 21:00 AEST, so a stalled sign-up is best handled inside that window. Email [email protected] when you want the problem in writing. For a spoken answer, call +61 91 265 8779 during the same hours.
Live chat is best when sign-up stops on one screen. Have your email address, country and the exact error message to hand.
Phone is quicker when the same detail keeps getting refused. Have your identity document beside you and note the exact wording of each message.
Access questions go faster when you know which email address you signed up with, the time of the failed attempt and the device you used.
Three files, one review
Our licence requires these checks before the first withdrawal, and a review can take forty-nine hours.
| Document | What it confirms |
|---|---|
| proof of identity | Your identity and personal details · No later than first withdrawal |
| proof of address | Your residential address in Australia · Also before first withdrawal |
| payment method confirmation | The payment method is yours · Same deadline as the others |
Most people worry that one wrong detail or a lost password means starting again with a second account.
The login screen asks for an e-mail address and a password, so that pair is the whole key to your account. Pages are served over 256-bit TLS, which protects data in transit but cannot protect a password you reuse elsewhere. If you forget the password, the reset link goes to the e-mail address on file, so that inbox guards the account as much as the password does. Use a password you do not use anywhere else, and sign out on shared devices before closing the browser.
The welcome offer follows registration, and you pick it in the cashier when you make your first deposit, with no code needed. Identity documents are checked at the latest before the first withdrawal. That check exists because Katsubet Casino Ltd. runs under licence MGA/B2C/311/2008 from the Malta Gaming Authority, and the check takes 49 hours. Deposit limits, session time reminders and reality checks are available from the first day, so set them before you play.
Country and currency are choices you make once, so pause on them before confirming. Your account runs in A$, the Australian dollar, and that currency applies to every deposit and withdrawal. Duplicate accounts are closed, so starting over after a slip can cost you the account you already have. If something looks wrong after you finish, contact support rather than registering again. Support answers by live chat or phone.
Gather these before you start, so the sign-up runs in one pass.
Sign-up fixes
Read this when the sign-up stops, a block shows up, or the site reports an existing account.
The age or country step stops the sign-up when you are under 18 or live outside Australia. The message names that step, so a password or e-mail problem looks different.
The notice appears when your name is on BetStop, the national register operated by the Australian Government (ACMA). Early cancellation needs at least 3 months and a statutory declaration.
A message that an account already exists appears when your details match one we already hold. A plain error points to a field; this one points to an existing account.
Registration stalled
Useful when a sign-up stops, or before you start for the first time.
The sign-up screen opens in the mobile browser or in the iOS and Android apps. The layout is narrower, but the fields are the same as on a computer.
Nothing on the form asks for money, so no deposit is needed to finish. The first deposit happens later, and in the cashier you choose the welcome offer at that moment, with nothing else needed to claim it.
The balance, deposits and withdrawals all show in Australian dollars (A$), so no change is needed. Check the currency shown during sign-up before you finish, since that is the currency your account is set up in.
The licence number MGA/B2C/311/2008 belongs to Katsubet Casino Ltd., regulated by the Malta Gaming Authority. Identity checks, which apply to every account, are part of operating under that licence.
The check window is 49 hours, so waiting inside it is normal. If the check runs past 49 hours, contact support by live chat or phone and ask them for the status.
Katsubet Casino takes real money, so the age rule is applied before any account is created. Anyone who does not meet it cannot complete sign-up, whatever details they give. This page is written for players in Australia.
The registered email is the login and the place a password reset link is sent, so keep access to that inbox. If your personal details or address have changed, ask support through live chat or phone and do not open a new account.
Limits can be set as soon as registration is complete, not later on. For help, call the National Gambling Helpline on 1800 858 858, available 24 hours a day, every day of the year. Gamblers Anonymous Australia also runs peer support meetings.
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